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Account deletion guide

Delete your FitnessPlanner account.
Your data stays yours.

You can permanently erase your FitnessPlanner account without reinstalling the app. Do it yourself on the website, or email us if you cannot sign in.

FitnessPlanner · Privacy and account controls

Start here

Two ways to request deletion.

Doing it yourself is immediate. If you can no longer sign in, email us. Both ways cover your account and the personal data attached to it.

01

Delete it securely on the website

  1. Sign in to FitnessPlanner on the website.
  2. Open Profile settings and scroll to Delete account.
  3. Choose Delete account and enter your current password to confirm.
Open profile settings
02

Cannot sign in? Email us

Email us from the address on your FitnessPlanner account and ask us to delete it. We may ask for a little extra information to check that the account is yours.

support [at] fitnessplanner.be

Never send your password or two-factor authentication codes by email.

What is erased

Personal data goes. Access ends.

A confirmed request is irreversible. You are logged out, your memberships are deactivated, and your account can no longer be used to sign in.

  • Your name, email address, contact details, and your profile and coach photos.
  • Health and assessment data, journals, intakes, body weight, nutrition data, training plans, workouts and endurance performance data.
  • Active sessions, access tokens, password-reset tokens, mobile devices, app installations and offline app data.
  • Your direct identifiers in bookings, invitations, imports, contact and demo requests and audit records are erased or replaced.

What may be retained

Only what has a continuing reason.

Limited records may remain for legal, accounting or security reasons, or to keep the system intact. We keep them to a minimum and erase direct identifiers where we can.

Accounting records

up to seven years

Invoices, the credit ledger and related financial records may be kept for Belgian accounting and VAT obligations.

Security and audit data

up to 30 days

Limited security information may remain for fraud prevention, system integrity and legal claims. We erase direct identifiers where we can.

Transient technical data

up to 14 days

Temporary queue, webhook and diagnostic records are cleaned up automatically.

Anonymized history

No longer identifies you

Scheduling records, deactivated memberships, training the club created and a record of your erasure request may remain, with nothing left that points to you.

What happens after your request?

Deleting it yourself starts as soon as you confirm your password. For an email request, we first check that the account is yours. Then we run the same erasure process and let you know when it is done.

Deletion cannot be undone. Save anything you want to keep first.