Questions, answered.

01 What does it cost?

We're finalizing our pricing and will publish it here soon. Meanwhile, request a demo and we'll show you what FitnessPlanner can do for your club.

02 Is FitnessPlanner just booking software, or more than that?

More than that. Booking fills your classes, but the app covers your whole coaching operation: periodized training plans, live logging, nutrition, FMS screens, journals, credits, and invoicing. Start with booking and switch on the rest when you're ready.

03 Do you have nutrition plans and food tracking?

Yes. Your dietitian publishes a plan with targets for calories, protein, carbs, and fat, menus, and habits to tick off. Members keep a food log by searching or scanning a barcode, and send a weekly check-in. On the web, iOS, and Android.

04 Is there a mobile app?

Yes, on iOS and Android. Members book classes, log workouts and meals, and follow their plan. Coaches log live in the gym, on their iPhone or on a shared iPad with their own PIN.

05 Can coaches use it, or just the owner?

Every coach has their own login for availability, plans, and clients. The owner sees the whole club and decides what each coach can see and do.

06 Can I send invoices from FitnessPlanner?

Yes. You invoice packages and credits with Belgian VAT, in Dutch or French. Belgian companies receive the invoice over Peppol, everyone else gets a PDF by email. Your accountant gets everything in one export.

07 What about payments?

We don't process payments: members pay you directly, by bank transfer with the QR code on the invoice, or at the desk. You mark the invoice paid and the credits (PT packs, class cards) land on the balance. A credit only comes off when you mark attendance.

08 Can I import my existing members?

Yes. Upload a CSV with first name, last name, email, phone number, and date of birth, and everyone gets an invite to set a password. If your export is messy, we'll help with the first import.

09 Where are you available? What languages?

The app is in English, Dutch, and French, and each member picks their language. We started in Belgium and the Netherlands, but your club can run anywhere, with its own time zone and subdomain. Support comes from Belgium.

10 Is our member data GDPR-safe?

Yes. One action erases a member's personal data, and that action is logged. Emails honor consent and unsubscribes. Your club owns its data, and we never sell it.

11 What happens to our data if we leave?

You take it with you. We help you export your member list and training data, then erase your club permanently.

12 What hardware do the gym-floor tablets need?

An iPad with the FitnessPlanner app. Pair it with your club once; after that, coaches unlock it with their own PIN.

13 Do you help with onboarding?

Yes. We help import your member list, messy exports included, and there is always a human on the other end of the contact form.